Author Archives - Amas Tenumah

Service Employees have it even worse

The only thing worse than calling customer service is working in customer service. The bigger the company, the worse that job might be. Let’s start with those who work in call or contact centers. This is not where the company invests heavily. The idea is to spend enough on customer service to mollify you but…

The Lies Start as Soon as the Phone Rings

Our generation spends about 43 days of our lives on hold. Executive after executive at your favorite brand promises to “improve the customer experience” only to add technology you didn’t ask for to customer service. Sometimes it’s not all bad. It’s not what you asked for but will maybe mollify you. Most times, it makes…