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Welcome

Thank you for visiting and please join the revolution and help me revolutionize our customer experience. 

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Bad Customer Service is Profitable

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The Lies Start as Soon as the Phone Rings

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Service Employees have it even worse

Waiting for Service 

Amas delivers the truth with a touch of humor to soften the blow.  We all need to hear this speech then join the revolution

WFS

WFS

Customer Therapy 

If you are a decision maker or have influence over them, all executives need to hear Customer Therapy and get ahead of the revolution

Customer Therapy

Customer Therapy

Chick Fil A
00:56
Raising a Child to be Miserable
00:58
The Abusive Relationship
00:52
The Taliban
01:15
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Waiting for Service is more than a book — it’s a movement to expose and end the suffering economy of customer service. We believe bad service isn’t broken, it’s working exactly as designed. Together, we can fight back.

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