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Media

In the News

How the truth about bad customer service is spreading across media, podcasts, and more.

Episode 1

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Episode 4

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Episode 2

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Episode 5

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Episode 3

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Episode 6

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Waiting for Service is more than a book — it’s a movement to expose and end the suffering economy of customer service. We believe bad service isn’t broken, it’s working exactly as designed. Together, we can fight back.

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